Privacy Policy


Unfortunately, Carol Flowers and Balloons Corp. does not accept returns of any of our products. If you wish to cancel an order, please contact us 24 hours before the scheduled delivery. Please contact us at with any questions, comments or concerns, and a design specialist will do his or her best to help you.




When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


How is my consent obtained?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, you agree that we may collect and use it only for that specific purpose.

If we request your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent or give you the opportunity to opt-out.

How do I withdraw my consent?

If after you have opted in, you change your mind, you may withdraw your consent to our contacting you, for the continued collection, use or disclosure of your information, at any time by contacting us at or by sending us an email at


12020 SW 132ND CT MIAMI FL 33186


We may disclose your personal information if required by law or if you violate our Terms of Service.


Our shop is developed in Woocommerce and hosted on our server. Online e-commerce platform that allows us to sell you our products and services.


If you choose a direct payment gateway to complete your purchase, Square stores your credit card details. It is encrypted using the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction. Once completed, the purchase transaction information is deleted.

All direct payment gateways adhere to the standards set forth by PCI-DSS administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


In general, the third party providers we use will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us.

However, certain third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we must provide them for their purchase related transactions.

For these providers, we recommend that you read their privacy policies so that you can understand how these providers will handle your personal information.

In particular, please remember that certain vendors may be located or have facilities located in a different jurisdiction than yours or ours. Therefore, if you choose to proceed with a transaction that involves the services of a third-party service provider, then your information may be subject to the laws of the jurisdictions in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used to complete that transaction may be subject to disclosure under U.S. law, including the Patriot Act.

Once you leave our store website or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on the links in our store, they can take you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us know who is visiting our site and what pages are being viewed.



By using this site, you represent that you are at least the legal age of majority in your state or province of residence, or that you are of legal age in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site and to have a valid credit card, with full authority to use it, to submit an order for products or services through our website. If you do not agree with any of these Terms and Conditions, do not use the Carol Flowers and Balloons website.

Your use of the Carol Flowers and Balloons website constitutes your agreement to follow and be bound by these rules. By placing an order with Carol Flowers and Balloons, whether through our website, by telephone, or by any other means, you agree to our Terms and Conditions.

Order Confirmation:

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verifications or information.

We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

Other than as set out in these Terms and Conditions, we will not be liable for any loss or damage of any kind, which you may suffer as a result of our refusal to accept or cancel your order.


You must pay in full by debit, credit card or Square Secure Checkout in advance when you submit an order through our website.

Payment will be charged at the time of order. Full payment must be received in advance before products are prepared or delivered. If you subsequently withdraw, dispute, collect or reverse any payment, you must pay the full amount of the sale, plus an administrative fee and any additional fees incurred by Carol Flowers and Balloons. If you place an order through a company, we may accept credit terms through a separate written agreement. Please contact us to make arrangements.

Pricing Information:

Carol Flowers and Balloons cannot confirm the price of an item until after you place your order.

Pricing errors may occur at Carol Flowers and Balloons. Carol Flowers and Balloons reserves the right to cancel any order containing pricing errors, without further liability to you, even after receiving an order confirmation or shipping notice from Carol Flowers and Balloons. Carol Flowers and Balloons may, at its discretion, contact you for instructions or cancel your order and notify you of such cancellation. The price of the products may be different on the Carol Flowers and Balloons website compared to the products in the store.


Carol Flowers and Balloons is not responsible for lost, stolen or damaged goods once an order leaves our possession.

If you choose a specific delivery date when placing your order, we will do our best to arrange for delivery on that day. We only deliver in Miami Dade County, we do not deliver outside of those areas. You acknowledge that requested delivery dates are only estimates and are not binding and that you have no claims against us for delays or early deliveries. Once your order is in the hands of the carrier, we have no control over the delivery process and recommend that you choose a delivery date at least one day in advance to avoid disappointment. We reserve the right to make deliveries in installments that do not release you from your obligation to accept and pay for the remaining deliveries.

Limitation of liability:

To the fullest extent permitted by applicable law,

The use of this website is governed by these Terms and Conditions. Please take a few minutes to review these Terms and Conditions. Your use of the Carol Flowers and Balloons website constitutes your agreement to follow and be bound by these rules. By placing an order with Carol Flowers and Balloons, whether through our website, by phone, or by any other means, you agree to our Terms and Conditions.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you will know what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.


If you wish to: access, correct, modify or delete any personal information we have about you, file a complaint or simply want more information, please contact our Privacy Compliance Officer at or by mail to


[Re: Privacy Compliance Officer]

12020 SW 132ND CT MIAMI FL 33186
Tel: 786.925.6773




Our items are individually created to your specific order and often personalized to the recipient. Due to the characteristics of the product there are no cancellations or returns.

Arrangement Specifications

The arrangements presented in the images may vary slightly in terms of shape, type of base and accessories, due to the season and availability. Carol Flowers and Balloons Corp, undertakes as much as possible to match or improve the arrangement, always for the benefit of the client.

Quality Guarantee

At Carol Flowers and Balloons Corp we are committed to making an exclusive design of the best quality like the one we offer in our photos, in such a way that it meets the client’s expectations. Therefore, when placing the order, the client can Request a photo of the finished arrangement at no cost.

Custom Products

There will also be no refund in the case of personalized products, so after the purchase is made, the buyer will not be able to demand a refund.

Deliveries on important dates

February 14 and Mother’s Day are established as important dates due to the high demand we have on those dates. The client should consider placing their orders much more in advance and the time frame for delivery is much wider than the regular dates.

Delivery of Rejected Arrangements

In the event that the recipient does not want to receive the arrangement, the buyer will be notified. Carol Flowers and Balloons Corp does not make refunds.

Balloon Delivery

The balloons are inflated and prepared on the day delivery. The float time of latex balloons is limited to 12 to 24 hours. Foil / Mylar balloons can float for up to 5-7 days. Please note that many hospitals do not allow latex balloons.



12020 SW 132ND CT MIAMI FL 33186

Tel: 786.925.6773